Privacy Policy

Northbound Logistics Inc. operates this online platform and is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our site or services. We process personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canadian privacy laws.

Information We Collect

We collect personal information when you provide it to us directly, such as when you fill out forms, contact us, or interact with our services. This may include your name, professional title, company affiliation, contact details (such as postal address), and any other information you choose to provide related to your use of our services.

We also automatically collect certain information when you visit our site, such as your IP address, browser type, device information, usage patterns, and details about how you interact with our online platform. This information helps us understand how our site is used and improve our services.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing the services you request, including freight forwarding, warehousing, customs brokerage, and other logistics solutions.
• Communicating with you about your account, services, and inquiries.
• Improving our site and services based on user feedback and usage analysis.
• Ensuring the security and integrity of our online platform.
• Complying with legal obligations and regulatory requirements.
• For other purposes with your consent or as otherwise permitted by law.

We process your personal data based on lawful grounds, such as the necessity to perform a contract with you, our legitimate business interests, compliance with a legal obligation, or your consent.

Sharing Your Information

We may share your personal information with third parties only under specific circumstances:

• With service providers and partners who assist us in operating our business and providing our services, such as carriers, warehouse operators, and IT service providers. These parties are obligated to protect your information.
• In response to legal process, such as a court order or subpoena, or to comply with applicable laws and regulations.
• To protect our rights, property, or safety, and the rights, property, or safety of others.
• In connection with a business transaction, such as a merger or acquisition, where your information may be transferred as part of the assets.

When we transfer personal data internationally, we take steps to ensure that your information is protected with appropriate safeguards, such as using standard contractual clauses approved by relevant authorities.

Data Security

We implement technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Despite these measures, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request erasure of your personal information under certain conditions.
• The right to request restriction of processing your personal information.
• The right to object to the processing of your personal information.
• The right to data portability (receiving your data in a structured, commonly used, and machine-readable format).
• The right to withdraw consent at any time where processing is based on consent.

To exercise these rights or if you have questions about our privacy practices, you may contact us by postal mail at:

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to third-party websites. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page.